Warranty Information

All Bromic products are manufactured to the highest quality standard and come with guarantees against any material or workmanship defects; guarantees that cannot be excluded under Australian Consumer Law. For specific warranty details on any Bromic product, including warranty duration, please refer to the product instructions.

Gas & Water Products

View our warranty document here for LPG Dual Stage Regulators, as well as Water and Gas Hose Assemblies.

Supaheat II Indoor Gas Heaters

View our warranty document here for COMP731-1 LPG and COMP7732-1 Natural Gas.

Waterboy™ Products

View our AU warranty document here and NZ warranty document here for Waterboy™ Pumps, Waterboy™ Controllers and the Waterboy™ Hydro Switch Changeover Valve.

For troubleshooting assistance, feel free to contact us by phone or email with your product number as well as a description and picture/video of the problem, so we can assist promptly.

For products covered by in-field service warranty, please email us with your purchase receipt, pictures/videos of the problem, a description of the problem, your contact details and address so we can organise a technician to service the unit.

Please note that some warranty claims will require the product to be returned to the store of purchase to enable repair or refunds to be facilitated. A purchase receipt is required for proof or purchase for all warranty claims to be processed.