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Frequently asked questions

Save time and hassle by browsing through our FAQs. Have a question that’s not listed here? Feel free to get in touch, and our team will be more than happy to find the answers you need.

Why is there a gas smell when burning?

You should not leave unit alight when the house is unoccupied. Turn off immediately and ventilate the room. Get the heater serviced by a technician or return the heater is it is within warranty. If it’s a funny smell for the first use of the season, clean the heater of dust before use and ventilate the room for the first couple of hours of burning.

Which states do not allow flueless gas heaters?

Flueless gas heaters are illegal in SA, VIC and TAS. They are safe to use in other states provided the installation and use of the product are followed as per the instruction manual.

Approx. how long does the LPG version burn on 1 x 45kg cylinder?

100hrs on high. 200 hrs on low.

Can I install the Supaheat – Indoor Room Heater in a bedroom, bathroom, hallway or caravan?

No.

What’s the difference between a flueless gas heater and a flued gas heater?

A flueless gas heater releases combustion gases and water vapour directly into the home. They are more energy efficient and cost less to purchase and install than flued gas heaters.

What is the longest hose allowed when installing the Supaheat – Indoor Room Heater?

The longest hose allowed by Aus law is 3m. 10HEV3000 is our compatible 3m hose. 

Do you manufacture or sell longer pigtails?

No. The longest we make is 600mm. This is the longest hose that is allowed to be installed according to Australian Standards.

When are the type 27 pigtails required?

The type 27 pigtails must be supplied instead of the POL connections after April 2022 on new appliances. Old pol pigtails can continue to be used on old installations until they are replaced. 

The Type 27 pigtail doesn’t fit my cylinder. What should I do?

A new cylinder should be purchased as a replacement with the correct type 27 valve.

Will the Type 17 pigtails fit into a 45kg cylinder?

No. Only 4kg-9kg cylinders with this type 27 valve will work with this pigtail. Larger cylinders still only require the normal POL connections.

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Bromic Plumbing & Gas